DreamMaker Franchise Customer Review: ‘I Am Thrilled to Death!’

Shirley Gass’ kitchen in Lamesa, TX, was transformed by Steve Betts’ DreamMaker franchise

Before and after photos of Shirley Gass' kitchen, which was remodeled by DreamMaker Bath & Kitchen of Lubbock.

Before and after photos of Shirley Gass’ kitchen, which was remodeled by DreamMaker Bath & Kitchen of Lubbock.

Shirley Gass wasn’t expecting a fun experience when she decided to remodel her kitchen. Her house of 19 years would be torn apart, she figured, and she was bracing for a stressful experience. Last year, after years of wanting a new kitchen, she bit the bullet. She’d seen newspaper ads for DreamMaker Bath & Kitchen of Lubbock for years, and started her remodeler search by calling Steve Betts.

Her search ended as soon as she met Steve.

“He’s just such an easygoing person,” she says. “He’ll listen to your ideas. If he thinks they won’t work, he’ll explain why, and if he thinks they will, he works with you to make sure it’s the best. I gave him my budget, and he kept me within my budget. And he guided us. He went with us to pick out the granite for our countertops and the tile for our floor and helped us pick the cabinet colors.”

But once all those choices were made, how was the construction phase?

“He gave me a timetable for everything, and his lead carpenter brought me a schedule of everything that would happen during the remodel and how long each thing would take, and they stuck right by that,” Shirley says. “The people who work for Steve are fantastic. I worried what my house was going to be like while everything was being done, but they finished up each day around 5 and cleaned up the mess really well. The first day, when they tore out my old cabinets, I remember thinking, ‘Gosh, what have I done?’ There was a pile of rubble in my kitchen! But by 5:30 when they left, you could walk barefoot through there. You couldn’t ask for better people.”

steve betts

Steve Betts owns two DreamMaker Bath & Kitchen franchises — in Lubbock and Amarillo, TX.

“It actually turned out to be a fun thing,” she says.

The remodel was complete in November, and when she hosted Christmas, her daughters and granddaughters were joined by her brother and his family. The new kitchen isn’t just beautiful — it’s also more functional. Shirley, who is an avid baker — “I’m always cooking things and giving them away!” — now has two ovens, which allows her to cook a roast and a pie at the same time, or whatever else she or the grandkids might fancy.

“Usually when they come over, they want ‘Granny’s chicken and gravy’ ” she says with a chuckle.

Shirley has been recommending Steve’s DreamMaker remodeling franchise to just about everybody, she says. She already has at least one neighbor considering DreamMaker for her home.

“I am just thrilled to death with the job Steve did,” she says.

Learn more about DreamMaker Bath & Kitchen
To read more stories from DreamMaker customers and franchise owners, visit our blog. If it sounds like the kind of business that you might like to own, visit our research pages, where you can learn a lot about what sets DreamMaker apart and why demand for remodelers is expected to grow. To learn even more, fill out a form to download our free franchise report and start a conversation. We look forward to meeting you!

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